Support.
Answers to common questions, troubleshooting steps for known issues, and a contact address for anything not covered here.
Get in touch.
Write to support@redactopia.com. Include the site you were using and a brief description of what happened.
Redactopia is pre-release software maintained by a small team. We read every message and respond on a best-effort basis.
Common questions.
Does Redactopia collect or store my prompts?
No. All scanning runs locally in the browser. Prompt text is not sent to Redactopia, not stored, and not visible to anyone outside your browser tab. The extension has no backend and makes no network requests. See the Privacy Policy for the full breakdown.
Which sites does it work on?
ChatGPT, Claude, Gemini, Perplexity, and Poe. The extension only runs on those five domains — declared explicitly in the manifest. It does not run on any other page.
Why doesn't it work on Microsoft Copilot?
Extension content scripts cannot run on copilot.microsoft.com in Edge, so detection cannot operate there. Adding Copilot would require a Chrome build. The Copilot adapter is preserved in source for a possible future release.
Does it work in InPrivate / incognito windows?
Only if you have granted the extension access to InPrivate browsing. In Edge, open edge://extensions, find Redactopia, and enable "Allow in InPrivate". Without that setting, the extension is inactive in private windows.
Can I disable it for a specific site?
Yes. Click the extension icon to open the popup, then toggle the site you want to skip. You can also toggle individual detection categories from the same popup. Settings are saved automatically.
Does it slow down typing?
No. The scanner runs when you attempt to submit a prompt, not on every keystroke. There is no measurable typing latency in the current build.
Can I add custom detection patterns?
Not in v0.5. Custom patterns are on the roadmap. The storage and UI for them are not built yet.
Why Edge first?
The Edge Add-ons review queue is lighter for early-stage extensions, and the developer uses Edge daily. Chrome and Firefox builds are likely to follow.
Common issues.
- The warning modal does not appear on a supported site.
- Confirm the extension is enabled in the popup and the site toggle is on. Then check that the page URL matches one of the five supported domains. If the extension is enabled and the domain is correct, the site may have updated its UI and the DOM selectors may no longer match. Refreshing the page after a recent site update sometimes resolves the issue.
- The Redact button does not replace the text, or the editor shows unchanged content.
- On some editors the replacement can take up to half a second to commit. Wait briefly after clicking Redact before judging whether it worked. If the text still does not change, use "Send anyway" to continue, or copy the redacted version from the modal and paste it manually into the input.
- The extension icon shows as inactive or the popup shows no supported site detected.
- The current page is either not one of the five supported domains, or the page loaded before the extension was enabled. Try refreshing the tab. If the issue persists, check that the extension is turned on in
edge://extensions. - "Send anyway" was clicked but the message was not submitted.
- Some sites verify that button clicks originate from a real user interaction. Refreshing the page and trying again typically resolves this. If it recurs consistently on a specific site, write to support@redactopia.com with the site name.
What to expect.
Redactopia is pre-release software. The following are known constraints in v0.5.
- DOM selectors can break when a supported site updates its UI. A selector update is required before detection resumes on that site.
- The "Send anyway" path uses a synthetic button click (
isTrusted: false). Sites that validate click authenticity may not accept it. - Credit card detection may produce false positives on long numeric strings that satisfy the Luhn checksum by chance.
- SSN detection covers US format only (
DDD-DD-DDDD). - Phone number detection covers US formats with at least one separator. International formats are not detected.
- API key detection is limited to known vendor prefixes to avoid false positives on generic numeric strings.
- Detection is not available on Microsoft Copilot in Edge. Extension content scripts cannot run on that domain.